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Salesforce integration setup tips for enterprise accounts?

bea_sato_471c8

We measured NPS before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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nina_boyd_5666c

We measure NPS weekly now and it's made response routing decisions much easier.

jack_voss_77e75

Curious what cadence you landed on. We over-asked and NPS tanked.

zoe_vance_017a3

Same setup here. In our case it came down to journey mapping being too broad.

sofia_boyd_1a4e0

Spent a week on this. The fix was tying NPS surveys to the account owner field.

dana_holt_02368

Have you tried routing it through Snowflake? Fixed the CES gap for us.

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