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Template: closing the loop on trial users in 24h

yuki_soto_19781

We're working through auto-theming and we added a second product line. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

theo_rourke_295c5

We measure CES weekly now and it's made the in-app survey decisions much easier.

kiran_soto_bb5b8

Honestly dashboards didn't move the health score for us. Segment did more.

zoe_marsh_295d2

Curious what cadence you landed on. We over-asked and NPS tanked.

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