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What we shipped with journey mapping this quarter

cole_quinn_11cdd

Quick one. Since we rolled it out to the support team, our renewal rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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omar_ng_d479c

Spent a week on this. The fix was tying NPS surveys to the account owner field.

ivy_dunn_8b571

Same setup here. In our case it came down to journey mapping being too broad.

kiran_okafor_e97a9

Spent a week on this. The fix was tying the in-app survey to the account owner field.

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