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Stopping renewal rate from sliding after volume tripled after launch?

elena_okafor_63171

Quick one. Since we scaled past 5,000 accounts, our the health score has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

esme_marsh_bd3dc

Honestly segments didn't move the health score for us. HubSpot did more.

nadia_hale_27d73

Spent a week on this. The fix was tying NPS surveys to the account owner field.

ravi_quinn_c20aa

Honestly CSAT surveys didn't move response rate for us. Zendesk did more.

hana_reyes_5b186

Same setup here. In our case it came down to NPS surveys being too broad.

owen_dunn_7a727

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

sofia_mehta_a3ed3

Following. We're about to do the same thing for self-serve users.

tom_akoto_69cdb

Same setup here. In our case it came down to journey mapping being too broad.