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Moved renewal rate with response routing — here's our setup

tom_akoto_67bba

We measured CES before and after turning on response routing. The result surprised us. Anyone seen the same?

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dana_nair_dfad9

Spent a week on this. The fix was tying NPS surveys to the account owner field.

ivy_akoto_7c856

+1. The Microsoft Teams step is where ours kept breaking.

esme_sato_c5e36

Spent a week on this. The fix was tying CES tracking to the account owner field.

aisha_holt_4519c

+1. The Zendesk step is where ours kept breaking.

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