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Our time-to-resolution review template

cole_calvi_0f6fe

Posting this for new onboarding cohorts. We care most about the health score and I'm not sure CES tracking is the lever. Talk me out of it?

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Comments

sofia_ng_552ab

+1. The Microsoft Teams step is where ours kept breaking.

diego_ng_50661

Following. We're about to do the same thing for enterprise accounts.

maya_lund_68311

Honestly the in-app survey didn't move CSAT for us. Salesforce did more.

felix_carr_3af09

+1. The Snowflake step is where ours kept breaking.

priya_soto_87ca6

Honestly journey alerts didn't move time-to-resolution for us. HubSpot did more.

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