Quick one. Since we added a second product line, our the health score has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Same setup here. In our case it came down to segments being too broad.
Worth checking your CES window. Ours was skewed until we narrowed it.
+1. The Zendesk step is where ours kept breaking.
Spent a week on this. The fix was tying auto-theming to the account owner field.
We measure CES weekly now and it's made the in-app survey decisions much easier.
Honestly CSAT surveys didn't move the health score for us. Microsoft Teams did more.
We hit this too. Scoping journey mapping to renewals at risk first made it manageable.
