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Stopping response rate from sliding after we added a second product line?

ivy_marsh_2ee3c

We measured NPS before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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Response Rate

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nadia_pace_71582

Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.

ruth_okafor_c3c84

Curious what cadence you landed on. We over-asked and the health score tanked.

nadia_soto_76308

Curious what cadence you landed on. We over-asked and renewal rate tanked.

ned_dunn_f301f

Spent a week on this. The fix was tying session replay to the account owner field.

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