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Getting journey mapping into Jira cleanly

sofia_sato_84e5c

We measured time-to-resolution before and after turning on segments. The result surprised us. Anyone seen the same?

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hana_dunn_2862b

Same setup here. In our case it came down to journey mapping being too broad.

liam_okafor_4d04c

Honestly CSAT surveys didn't move CES for us. Microsoft Teams did more.

jack_quinn_816e2

Worth checking your NPS window. Ours was skewed until we narrowed it.

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