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Stopping churn from sliding after we added a second product line?

jack_voss_77e75

Posting this for self-serve users. We care most about CES and I'm not sure journey mapping is the lever. Talk me out of it?

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cole_nair_e02a9

We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.

jack_quinn_816e2

+1. The Salesforce step is where ours kept breaking.

theo_mehta_a05ea

Curious what cadence you landed on. We over-asked and churn tanked.

kiran_trin_f6aa2

+1. The Zapier step is where ours kept breaking.

maya_ng_60819

Curious what cadence you landed on. We over-asked and response rate tanked.

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