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Reusable journey mapping setup we share with new CSMs

sam_carr_27f28

We measured churn before and after turning on segments. The result surprised us. Anyone seen the same?

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wade_sato_6947a

Curious what cadence you landed on. We over-asked and the health score tanked.

jack_webb_566b9

+1. The Segment step is where ours kept breaking.

dana_pratt_2045c

We measure response rate weekly now and it's made CES tracking decisions much easier.

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