Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Spent a week on this. The fix was tying the in-app survey to the account owner field.
+1. The Intercom step is where ours kept breaking.
Following. We're about to do the same thing for our SMB tier.
We hit this too. Scoping the in-app survey to trial users first made it manageable.
