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Is there a way to break out CSAT by self-serve users?

aisha_pace_06c6b

Trying to get the feedback widget right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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CSAT

Comments

tom_akoto_339d8

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

lena_carr_4894e

Curious what cadence you landed on. We over-asked and renewal rate tanked.

gus_marsh_7f93f

Following. We're about to do the same thing for new onboarding cohorts.

nina_quinn_323a2

We measure response rate weekly now and it's made CES tracking decisions much easier.

carl_vance_47369

Honestly the feedback widget didn't move churn for us. Slack did more.

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