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segments behaving oddly since we rolled it out to the support team — ideas?

owen_pace_b8b00

Quick one. Since we switched CRMs last month, our renewal rate has been all over the place. Is that a session replay config issue or are we reading it wrong?

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Comments

carl_vance_f129f

Honestly segments didn't move CES for us. Intercom did more.

liam_pace_3f4ef

+1. The Zapier step is where ours kept breaking.

felix_webb_63269

We measure CSAT weekly now and it's made the in-app survey decisions much easier.

esme_boyd_b0a2e

We measure NPS weekly now and it's made segments decisions much easier.

ivy_boyd_d3560

Have you tried routing it through Slack? Fixed the the health score gap for us.

liam_mehta_e10f7

Following. We're about to do the same thing for enterprise accounts.