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Salesforce integration setup tips for renewals at risk?

gus_pratt_6cfe3

Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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priya_pace_9f266

Have you tried routing it through Marketo? Fixed the response rate gap for us.

carl_reyes_a4647

Honestly session replay didn't move renewal rate for us. Snowflake did more.

wade_webb_c4d07

Worth checking your NPS window. Ours was skewed until we narrowed it.

kiran_rourke_3354b

Same setup here. In our case it came down to segments being too broad.

jack_pace_c09b0

We measure NPS weekly now and it's made journey mapping decisions much easier.

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