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Best way to set up journey alerts for self-serve users?

mira_reyes_59b3f

We're working through dashboards and we moved to a quarterly cadence. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Journey Mapping

Comments

dana_rourke_4e9d4

Spent a week on this. The fix was tying dashboards to the account owner field.

ned_pratt_0d140

Have you tried routing it through Marketo? Fixed the NPS gap for us.

ravi_vance_9b1c5

Honestly the feedback widget didn't move the health score for us. Marketo did more.

tara_pace_c4c2c

Worth checking your churn window. Ours was skewed until we narrowed it.

felix_trin_dba22

+1. The Slack step is where ours kept breaking.

priya_frei_a0fe0

We measure CSAT weekly now and it's made session replay decisions much easier.