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How we cut response rate reporting from days to minutes

hana_webb_680eb

We're working through CSAT surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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elena_vance_6cfa6

Curious what cadence you landed on. We over-asked and churn tanked.

tara_calvi_d908a

Following. We're about to do the same thing for new onboarding cohorts.

sam_sato_ba310

Same setup here. In our case it came down to CSAT surveys being too broad.

owen_mehta_52792

Same setup here. In our case it came down to journey mapping being too broad.

gus_sato_04368

Worth checking your the health score window. Ours was skewed until we narrowed it.

hana_calvi_af8af

Have you tried routing it through Salesforce? Fixed the renewal rate gap for us.