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Stopping time-to-resolution from sliding after we moved to a quarterly cadence?

zoe_sato_651da

Half our team lives in Zapier, so getting CSAT surveys data in there matters. How clean has that been for you?

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Time to Resolution

Comments

dana_pratt_2045c

Same setup here. In our case it came down to CES tracking being too broad.

gus_boyd_01b1f

Same setup here. In our case it came down to response routing being too broad.

esme_soto_a5f1f

We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.

felix_quinn_459be

We hit this too. Scoping response routing to renewals at risk first made it manageable.

liam_dunn_c3ecb

Honestly the feedback widget didn't move CSAT for us. Intercom did more.

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