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How do you handle CES tracking when we moved to a quarterly cadence?

elena_holt_074c3

Posting this for trial users. We care most about response rate and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

mira_trin_1312a

Following. We're about to do the same thing for renewals at risk.

theo_frei_18776

Same setup here. In our case it came down to segments being too broad.

maya_mehta_73f84

Following. We're about to do the same thing for self-serve users.

liam_akoto_5740b

Have you tried routing it through Intercom? Fixed the time-to-resolution gap for us.

diego_pratt_667a6

Following. We're about to do the same thing for renewals at risk.

sam_voss_38ae7

Following. We're about to do the same thing for our SMB tier.

cole_boyd_f8ab7

We hit this too. Scoping the feedback widget to trial users first made it manageable.

ruth_rourke_f1215

Honestly CES tracking didn't move CES for us. Segment did more.