nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: CES tracking caught a churn risk early

theo_lund_0eb14

We measured NPS before and after turning on CES tracking. The result surprised us. Anyone seen the same?

Find more posts tagged with

Comments

tara_akoto_4cb5d

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

nadia_sato_6927d

Honestly journey alerts didn't move CSAT for us. Zendesk did more.

omar_reyes_e5741

Same setup here. In our case it came down to CES tracking being too broad.

mira_calvi_53197

Honestly journey mapping didn't move the health score for us. Intercom did more.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of