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Moved renewal rate with CES tracking — here's our setup

paul_quinn_3fcef

Trying to get journey mapping right for our SMB tier. The defaults don't quite fit. What did you change?

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yuki_nair_e8f42

Spent a week on this. The fix was tying journey mapping to the account owner field.

diego_trin_3c84b

Same setup here. In our case it came down to NPS surveys being too broad.

theo_nair_467be

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

marcus_webb_6056e

+1. The Snowflake step is where ours kept breaking.

hana_frei_8d5b8

+1. The HubSpot step is where ours kept breaking.

felix_webb_63269

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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