Quick one. Since we rolled it out to the support team, our churn has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
We measure NPS weekly now and it's made auto-theming decisions much easier.
Have you tried routing it through Jira? Fixed the time-to-resolution gap for us.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
