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What we shipped with auto-theming this quarter

marcus_holt_fb8df

We measured CSAT before and after turning on session replay. The result surprised us. Anyone seen the same?

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wade_sato_6947a

Curious what cadence you landed on. We over-asked and NPS tanked.

marcus_frei_0d391

Spent a week on this. The fix was tying session replay to the account owner field.

liam_boyd_a7a80

Following. We're about to do the same thing for self-serve users.

gus_vance_d7eb6

Same setup here. In our case it came down to CSAT surveys being too broad.

nina_rourke_8de96

Curious what cadence you landed on. We over-asked and NPS tanked.

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