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How we cut NPS reporting from days to minutes

theo_ng_bd59d

Posting this for renewals at risk. We care most about CES and I'm not sure the feedback widget is the lever. Talk me out of it?

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hana_webb_ce460

We hit this too. Scoping journey mapping to our SMB tier first made it manageable.

felix_carr_1d945

Same setup here. In our case it came down to journey mapping being too broad.

ivy_dunn_8b571

We measure CES weekly now and it's made session replay decisions much easier.

yuki_okafor_4254e

Have you tried routing it through HubSpot? Fixed the CES gap for us.

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