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Getting journey mapping into Zendesk cleanly

gus_pratt_3312c

We're working through dashboards and we added a second product line. Curious how others have handled it, especially around CES. Any rules of thumb?

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aisha_lund_8f7fa

Have you tried routing it through Jira? Fixed the NPS gap for us.

jack_pratt_1c1db

Following. We're about to do the same thing for trial users.

marcus_lund_c524f

Honestly journey alerts didn't move response rate for us. HubSpot did more.

tom_carr_866fc

Honestly response routing didn't move response rate for us. Zendesk did more.

nadia_reyes_49173

Spent a week on this. The fix was tying segments to the account owner field.

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