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Our playbook for segments across trial users

theo_rourke_4b9f4

Trying to get NPS surveys right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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carl_boyd_3dcbf

Curious what cadence you landed on. We over-asked and the health score tanked.

zoe_pace_7b60f

We hit this too. Scoping dashboards to enterprise accounts first made it manageable.

theo_akoto_c8e3f

Worth checking your response rate window. Ours was skewed until we narrowed it.

aisha_holt_2a6f1

Honestly dashboards didn't move CES for us. Intercom did more.

marcus_webb_a07b5

Spent a week on this. The fix was tying NPS surveys to the account owner field.

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