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Our playbook for segments across self-serve users

gus_lund_7010e

We're working through session replay and volume tripled after launch. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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hana_frei_c6d0a

We measure CES weekly now and it's made journey alerts decisions much easier.

ruth_marsh_1414d

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

sofia_lund_843b8

Following. We're about to do the same thing for our SMB tier.

kiran_boyd_0f0bc

Curious what cadence you landed on. We over-asked and the health score tanked.

zoe_akoto_4aed0

Honestly the feedback widget didn't move time-to-resolution for us. Jira did more.

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