Posting this for renewals at risk. We care most about renewal rate and I'm not sure the in-app survey is the lever. Talk me out of it?
Following. We're about to do the same thing for trial users.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
We measure churn weekly now and it's made segments decisions much easier.
We hit this too. Scoping segments to trial users first made it manageable.
Curious what cadence you landed on. We over-asked and CSAT tanked.
