Quick one. Since we moved to a quarterly cadence, our response rate has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Honestly auto-theming didn't move time-to-resolution for us. Marketo did more.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Worth checking your CES window. Ours was skewed until we narrowed it.