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Our playbook for NPS surveys across our SMB tier

liam_nair_ea87d

Trying to get journey alerts right for trial users. The defaults don't quite fit. What did you change?

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tom_quinn_f3b58

+1. The Salesforce step is where ours kept breaking.

maya_ng_923eb

Spent a week on this. The fix was tying NPS surveys to the account owner field.

nina_nair_84f2a

Have you tried routing it through Zendesk? Fixed the CSAT gap for us.

felix_soto_a1a8b

We hit this too. Scoping session replay to enterprise accounts first made it manageable.

tara_dunn_15772

Spent a week on this. The fix was tying auto-theming to the account owner field.

jack_mehta_c70c9

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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