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NPS surveys behaving oddly since we rolled it out to the support team — ideas?

jack_trin_37131

We measured renewal rate before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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Comments

hana_marsh_88bbe

Worth checking your the health score window. Ours was skewed until we narrowed it.

liam_akoto_5740b

Have you tried routing it through Zapier? Fixed the NPS gap for us.

cole_webb_0a228

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

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