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SSO question affecting who sees NPS surveys

cole_boyd_69817

We're working through the feedback widget and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?

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carl_frei_b0b99

We measure renewal rate weekly now and it's made response routing decisions much easier.

bea_frei_6c1da

Curious what cadence you landed on. We over-asked and CES tanked.

kiran_okafor_e97a9

Worth checking your NPS window. Ours was skewed until we narrowed it.

liam_vance_21b8b

We measure response rate weekly now and it's made session replay decisions much easier.

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