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Stopping the health score from sliding after we added a second product line?

owen_pace_4a4b6

Trying to get dashboards right for renewals at risk. The defaults don't quite fit. What did you change?

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Health Score

Comments

diego_pace_66553

We measure NPS weekly now and it's made segments decisions much easier.

theo_pratt_5b841

We measure CES weekly now and it's made NPS surveys decisions much easier.

ned_okafor_430d6

Honestly response routing didn't move renewal rate for us. Segment did more.

esme_vance_45949

Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.

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