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How do you handle the feedback widget when we added a second product line?

ned_quinn_6a81e

Half our team lives in Zendesk, so getting the feedback widget data in there matters. How clean has that been for you?

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Feedback Widget

Comments

theo_hale_eedb4

Curious what cadence you landed on. We over-asked and renewal rate tanked.

ravi_nair_01f37

Spent a week on this. The fix was tying the feedback widget to the account owner field.

hana_frei_c6d0a

Spent a week on this. The fix was tying the in-app survey to the account owner field.

felix_frei_70dbf

+1. The HubSpot step is where ours kept breaking.

zoe_webb_6ee93

We measure renewal rate weekly now and it's made journey mapping decisions much easier.

omar_frei_090f3

Curious what cadence you landed on. We over-asked and churn tanked.