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segments behaving oddly since we added a second product line — ideas?

theo_lund_d30e2

Trying to get segments right for our SMB tier. The defaults don't quite fit. What did you change?

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aisha_rourke_a1b87

+1. The Marketo step is where ours kept breaking.

yuki_carr_359a8

Worth checking your CSAT window. Ours was skewed until we narrowed it.

lena_calvi_6a5e6

We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.

yuki_soto_10253

Honestly CSAT surveys didn't move CES for us. Segment did more.

elena_hale_62d4a

We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.

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