Posting this for self-serve users. We care most about CES and I'm not sure CSAT surveys is the lever. Talk me out of it?
Same setup here. In our case it came down to segments being too broad.
We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Following. We're about to do the same thing for new onboarding cohorts.
Have you tried routing it through Segment? Fixed the NPS gap for us.
