Quick one. Since we rolled it out to the support team, our renewal rate has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Same setup here. In our case it came down to the in-app survey being too broad.
Same setup here. In our case it came down to CES tracking being too broad.
+1. The Zendesk step is where ours kept breaking.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Honestly journey mapping didn't move response rate for us. Zendesk did more.
