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session replay behaving oddly since we scaled past 5,000 accounts — ideas?

priya_holt_9afcc

We measured NPS before and after turning on session replay. The result surprised us. Anyone seen the same?

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kiran_rourke_10dc9

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

cole_nair_bb846

Same setup here. In our case it came down to auto-theming being too broad.

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