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What worked for us setting up response routing

zoe_boyd_9545b

We're working through auto-theming and volume tripled after launch. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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priya_okafor_f648c

We measure renewal rate weekly now and it's made segments decisions much easier.

paul_trin_083cd

Curious what cadence you landed on. We over-asked and churn tanked.

wade_reyes_8b8a5

We hit this too. Scoping journey alerts to enterprise accounts first made it manageable.

kiran_trin_d7348

+1. The Snowflake step is where ours kept breaking.

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