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Stopping churn from sliding after volume tripled after launch?

hana_boyd_d923c

Posting this for trial users. We care most about NPS and I'm not sure the feedback widget is the lever. Talk me out of it?

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tara_lund_39bf6

We measure renewal rate weekly now and it's made CSAT surveys decisions much easier.

omar_okafor_5a64f

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

hana_dunn_b8a9e

+1. The Segment step is where ours kept breaking.

ruth_pratt_56bdd

Spent a week on this. The fix was tying dashboards to the account owner field.

ned_rourke_64777

Same setup here. In our case it came down to dashboards being too broad.

liam_lund_b2047

Following. We're about to do the same thing for enterprise accounts.

dana_dunn_41c82

Spent a week on this. The fix was tying journey alerts to the account owner field.

cole_trin_b2a82

+1. The Jira step is where ours kept breaking.

carl_calvi_293e9

Curious what cadence you landed on. We over-asked and NPS tanked.