Half our team lives in Zapier, so getting segments data in there matters. How clean has that been for you?
Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to response routing being too broad.
We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.