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Microsoft Teams sync dropping NPS — anyone seen this?

ivy_voss_f9572

Posting this for trial users. We care most about churn and I'm not sure CES tracking is the lever. Talk me out of it?

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Comments

elena_webb_f914c

Honestly response routing didn't move churn for us. Intercom did more.

elena_vance_e1209

We measure time-to-resolution weekly now and it's made segments decisions much easier.

maya_webb_8a4cc

Honestly the in-app survey didn't move response rate for us. Marketo did more.

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