Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.
We hit this too. Scoping dashboards to self-serve users first made it manageable.
Spent a week on this. The fix was tying segments to the account owner field.
Same setup here. In our case it came down to the in-app survey being too broad.
Honestly auto-theming didn't move CSAT for us. Segment did more.
