Posting this for self-serve users. We care most about renewal rate and I'm not sure CES tracking is the lever. Talk me out of it?
Worth checking your the health score window. Ours was skewed until we narrowed it.
We measure NPS weekly now and it's made journey alerts decisions much easier.
Following. We're about to do the same thing for new onboarding cohorts.
+1. The Intercom step is where ours kept breaking.