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Small win: the in-app survey caught a churn risk early

hana_webb_3f522

Posting this for trial users. We care most about renewal rate and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

ned_mehta_df571

Worth checking your churn window. Ours was skewed until we narrowed it.

tara_boyd_4b72f

Worth checking your response rate window. Ours was skewed until we narrowed it.

owen_vance_e49c3

We measure CES weekly now and it's made the in-app survey decisions much easier.

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