We're working through session replay and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?
Same setup here. In our case it came down to journey alerts being too broad.
Honestly the feedback widget didn't move time-to-resolution for us. Snowflake did more.
We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.
Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.
