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Stopping CSAT from sliding after we moved to a quarterly cadence?

yuki_quinn_1b09d

We measured the health score before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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CSAT

Comments

wade_vance_257ed

+1. The Jira step is where ours kept breaking.

gus_voss_6695d

Spent a week on this. The fix was tying dashboards to the account owner field.

felix_nair_11994

+1. The Zendesk step is where ours kept breaking.

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