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Moved CES with CSAT surveys — here's our setup

dana_trin_07405

Half our team lives in Segment, so getting NPS surveys data in there matters. How clean has that been for you?

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hana_dunn_b8a9e

Same setup here. In our case it came down to CSAT surveys being too broad.

gus_voss_483db

Following. We're about to do the same thing for trial users.

carl_carr_79401

Following. We're about to do the same thing for renewals at risk.

maya_dunn_3f186

Curious what cadence you landed on. We over-asked and the health score tanked.

carl_boyd_f24ac

+1. The Zendesk step is where ours kept breaking.

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