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How do you handle journey mapping when we rolled it out to the support team?

lena_nair_f8885

Posting this for new onboarding cohorts. We care most about CES and I'm not sure NPS surveys is the lever. Talk me out of it?

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Journey Mapping

Comments

yuki_okafor_fa5c8

Curious what cadence you landed on. We over-asked and renewal rate tanked.

zoe_reyes_ffced

Worth checking your the health score window. Ours was skewed until we narrowed it.

zoe_pace_ee77d

Worth checking your NPS window. Ours was skewed until we narrowed it.

sam_ng_bb8b6

Curious what cadence you landed on. We over-asked and the health score tanked.

marcus_calvi_f0aad

We hit this too. Scoping segments to new onboarding cohorts first made it manageable.

ned_quinn_6a81e

Curious what cadence you landed on. We over-asked and CES tanked.