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Slack sync dropping CES — anyone seen this?

ravi_trin_9396a

Posting this for trial users. We care most about churn and I'm not sure CES tracking is the lever. Talk me out of it?

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marcus_sato_c84b1

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

esme_frei_06c55

Honestly NPS surveys didn't move CES for us. Zapier did more.

dana_calvi_56c20

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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